Terms & Conditions
These Terms and Conditions cover the holiday you purchase from Socialeyes Travel.
Your Financial Protection
When you buy an ATOL protected air holiday package and flights from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 6600. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. £2.50 per person of the total cost of this air holiday package as indicated on your invoice is paid to the Civil Aviation Authority to provide ATOL Protection to you. This amount will be added to your booking at the payment stage, and is subject to change at any time as advised to Socialeyes Travel Limited by the CAA. This means the money paid for these arrangements is fully protected. For more information visit www.atol.org.uk.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking terms and conditions for information.
For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
How to book a holiday
You can either book your holiday through our website or contact us and make your booking via phone. You will require a minimum of 10% of the cost of the holiday as a deposit and the full amount where additional services are specifically purchased for you such as an additional flight. The full balance of the holiday is required 12 weeks before departure. The person booking the holiday must be aged 18 years or over, and is responsible for making all payments. Your contract with us will come into existence when we issue confirmation of your booking. This will be sent within 14 days after we have received your payment and will include an invoice and instructions to pay your full balance.
You can pay your deposit or full balance online or by phone. Please note: a £10 administration charge is made for all payments received by cheque.
You must ensure you have appropriate travel insurance. For all holidays outside the UK, it is a condition of travel that you take out comprehensive travel insurance to cover yourself in the event of an emergency. Please contact us for the details of our travel Insurance company for a competitive quote.
We reserve the right to refuse any booking, and also to cancel or curtail any holiday due to behaviour which we deem to be unacceptable.
Confirmation and Invoice
An invoice for the cost of your holiday will be issued with the confirmation of your booking. It will show the date on which the full balance (minus the deposit) is due, which will be 12 weeks prior to the start of your holiday. If we are unable to confirm your booking we will immediately refund any payments you have made to us. Please check the confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret that we cannot accept any responsibility if you do not tell us about any mistake in any documents within 14 days of our sending them out (five days for tickets). We will do our best to rectify any mistake notified to us outside of these time limits but you must meet any costs that are involved in our doing so.
If the booking is made within 12 weeks of the holiday start date, it is deemed a late booking and the contract between us comes into effect upon your confirming your acceptance of the arrangements to us and our receiving of full payment.
Failure to Pay
If the deposit and/or the balance is not paid in time we may cancel your booking. If the balance is not paid on time, we will retain your deposit and will also require cancellation charges as detailed in the section below marked ‘Cancellation Charges’. You will also be held responsible for any other charges incurred due to your cancellation i.e. additional flights or upgrades, requested by yourself.
All prices shown on the Socialeyes Travel website and in the Socialeyes Travel brochure are per person, and generally include flights, transfers, accommodation, specified trips and specified meals.
We reserve the right to alter the prices of any holidays shown in our brochure or on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements could change after you have booked. In this case we will absorb and you will not be charged for any increase equivalent of 2% of the holiday price, which excludes insurance premiums and any administration charges. You will be charged for any amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission (if applicable). If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the latest invoice. However there will be no change within 30 days of your departure. All prices quoted in the brochure are calculated and bought on the rates of exchange which are in existence at the time of publication.
In the event of a technical error on our website, where information – including the booking price – appears incorrectly, Socialeyes Travel are not held to this incorrect information.
What Is NOT Included In Your Holiday Price?
- Holiday insurance
- Personal expenses (drinks, laundry etc)
- Visa fees
- Overseas airport taxes
- Excess baggage charges
- Airline charges for sports equipment (golf clubs, skis etc)
- Local charges for facilities and equipment made by hotels and other suppliers
- Any compulsory charges introduced by governments or suppliers
- Optional Excursions or other excursions/sightseeing not booked through Socialeyes Travel
- Some airline in-flight meals
- Transfers to and from your departing airport and anything else not stated as being included in the price of your holiday
If you change or cancel your holiday
If you wish to transfer to a different holiday or change the name in which the booking has been made after the booking has been confirmed, we will do our best to make the necessary changes. There may be an administration charge for this, plus any charges incurred by or via external companies due to your change/cancellation. Changes made within the balance due period (12 weeks prior to departure) will be treated as a cancellation of the original booking and cancellation charges will be applied as shown in the section below marked ‘Cancellation Charges’. If you are unable to travel, you may transfer your place to someone else, provided you write to us with full details (the reason you cannot go, who you would like to go in your place, their agreement to all of the Booking Conditions) within 14 days of the departure date. As before, there may be an administration charge, for which the transferor and the transferee will both be liable.
You may cancel your holiday at any time. Written notification from the person who signed the booking form must be sent, either online (contact us) or by post. The date of cancellation will be the date of receipt of written notification to cancel (not the date of verbal notification by telephone). As we incur costs from the time we confirm your booking and may be unable to resell your holiday, you will be required to pay the applicable cancellation charges as shown in the section below marked ‘Cancellation Charges’.
The cancellation charge is the responsibility of the person who is agreeing to pay.
|Period before departure that cancellation notice is received in writing||Cancellation charge as a percentage of the full holiday cost|
NB: You may be able to make a claim under your travel insurance policy if your cancellation falls within the provisions of the policy.
If we change or cancel your holiday
We start planning our holidays many months in advance. Whilst every effort is made to ensure the accuracy of your booking, amendments will sometimes be necessary. Most changes will be minor, but occasionally we have to make a significant change. We reserve the right to make minor changes both before and after your booking has been made. Major changes may include a change of accommodation, a change of UK airport or insufficient demand for a holiday leading to possible alternative arrangements being made, or cancellation of the trip. Where a major change is necessary, you will be advised in writing immediately and you will have a choice of the following options:
- Accepting the altered holiday arrangements.
- Accepting alternative holiday arrangements that we may be able to offer together with a refund if the price is lower.
- Cancelling your holiday arrangements with us, in which case you will receive a full and quick refund of all monies you have paid to us.
We reserve the right in any circumstances to cancel your holiday arrangements. If we are unable to provide the booked holiday arrangements you can either have a refund of all monies paid or accept an offer of alternative holiday arrangements, if available. We will not cancel your holiday within 5 weeks of departure date unless we are forced to do so as a result of circumstances outside our control (e.g. war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, technical problems with transport, closure of airports, changes of schedules by scheduled airlines, adverse weather conditions, fire and all similar events outside of our control). We regret we cannot accept any liability nor pay any compensation in these circumstances. We also reserve the right to cancel the holiday of any guest who persistently displays unacceptable behaviour during their stay. In this instance, payment for the holiday will be retained. Very rarely, for reasons outside our control (as mentioned above), we may be forced to change or terminate your holiday after departure. This is extremely unlikely but if it does occur, we regret that we will be unable to make any refunds (unless we obtain such from our suppliers).
Changes Made After Travel
If, after your departure, a significant part of your Package cannot be provided, you will be offered a suitable alternative, if this is possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your UK international departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.
Each of our tours is based on a minimum number and Socialeyes Travel reserves the right to cancel a tour if such numbers are not reached. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost or a reduction depending upon the cost of the holiday, or a full refund, including the cost of any insurance premiums paid, but excluding any amendment charges paid.
We at Socialeyes Travel operate on a room-share basis. This helps to keep the cost of your holidays as low as possible. Socialeyes Travel takes great care in matching room partners with regard to interests and personalities. We are therefore confident that you will return from your holiday having made new friends. It is this bonding process which brings our customers back again and again for further holidays with us. Having said this, you may wish to have a room to yourself, in which you are more than welcome (upon payment of an extra single-room supplement). Changes between shared and single room occupancy, before or during the holiday may result in a fee.
If you have a complaint whilst on the holiday, we will endeavour to find appropriate solutions; if you wish to make a complaint upon your return please contact us at the earliest opportunity (within 28 days) by e-mail or post.Socialeyes Travel,
PO Box 511,
Leeds, LS5 3JT
We accept responsibility for ensuring that the holiday arrangements you book with us are supplied as described in promotional material and that the services offered reach a reasonable standard. If any part of your holiday is not provided as promised (this does not include minor changes), or if any damage is caused to you by our failure to perform the contract, we will accept liability. As such we may compensate you if we agree that this has affected your enjoyment of your holiday. Please note that if you wish to make a claim, it will be your responsibility to show that reasonable skill and care has not been exercised by ourselves.
We are not liable when
- Failure to perform the contract is attributable to a third party not connected with the provision of your holiday.
- Unusual and unforeseeable circumstances occur which are beyond our control, examples of which are mentioned above.
NB: We will not be responsible where you do not enjoy your holiday or suffer any problems due to a reason which you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault on our part. Also, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in our brochure and we have not agreed to arrange them.
It is a condition of the acceptance of liability that you notify us of any complaints at the earliest possible opportunity. Where any payment is made to you or any members of your party, that person must assign to ourselves, or our insurers, any rights they may have to pursue any third party. They must furthermore agree to co-operate fully should our insurers, or we, wish to enforce those rights. This includes our employees (providing they were at the time acting within the course of their employment), and also our agents or suppliers (providing the circumstances were beyond their control, as mentioned above).
If you have any special requests for type of accommodation, special diets etc, please inform us at the time of booking. We cannot guarantee that your requests will be met, but we will endeavour to help. Failure to meet any special request will not constitute a breach of contract on our part.
Passports, Visas and Health Requirements
You will require a valid passport for all overseas holidays. If you do not have a passport, you should enquire at your main Post Office or visit www.ukpa.gov.uk at least three months prior to departure. You must check the up to date position of passport, visa and health requirements before departure.
It is your responsibility to ensure you are in possession of all necessary and valid travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret that we cannot accept liability if you are refused entry onto any transportation or into any country due to failure on your part to acquire and/or to carry the correct documentation.
You must check the health requirements of the country you plan to visit six weeks before you travel, and if you’re travelling within the EU, you should take with you an EHIC (European Health Insurance card) which has replaced the E111 form. As a UK resident, you’re entitled to free (or reduced) state healthcare when you visit a European Union country (see UK Department of Health leaflet Health Advice For Travellers).
From 1 January 2006, E111 forms are no longer valid. You can apply for a European Health Insurance Card (EHIC) by phone (0845 606 2030) by post (with a pre-addressed envelope from the Post Office), or online (free of charge) at www.ehic.org.uk. You will need to give your name, date of birth and National Insurance or NHS number.
New Government legislation requires all carriers (air, sea and rail) which are due to arrive in or depart from the UK to submit detailed passenger information prior to travel. This means that Socialeyes Travel will need to collect passport information from all travellers prior to travel in order that all air, sea and rail tickets can be issued. For further information about e-borders you can visit the website on ukba.homeoffice.gov.uk
You will not normally be issued with tickets unless we have arranged a different flight for you. The flight timings given in your confirmation invoice and Holiday Information Pack are for general guidance only and are subject to change. You must check your flight details very carefully immediately upon receipt, to ensure that you have the exact correct information. It is possible that flight times may be changed even after the information has been dispatched – we will contact you as soon as possible if this occurs.
Any changes to airline, aircraft type and airport of destination will not entitle you to cancel or change to other arrangements without paying our normal charges.
Some of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available upon request from us or from the supplier concerned.
Sightseeing and Excursions booked in resorts do not form part of your Socialeyes Travel Package and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. Socialeyes Travel do not have any responsibility nor liability whatsoever for anything which may go wrong on a Sightseeing and Excursion that has been booked in resort. We, our Tour Leaders, servants, employees or agents are acting, depending upon the actual Sightseeing and Excursion booking, either as agents for the relevant resort Sightseeing and Excursion supplier, or as agent for you. In any event, the contract for any resort booked Sightseeing and Excursion booking is between you and the Sightseeing and Excursion provider. It is your responsibility to note carefully any conditions of contract contained in any resort booked Sightseeing and Excursion, literature, ticket or receipt you are given. For resort booked Sightseeing and Excursions you may be subject to the laws and any relevant safety standards of the country in which you take your excursion and may also be required to bring any disputes or claims before the Courts of that country.
We hold an Air Travel Organizer’s License issued by the British Civil Aviation Authority (Our ATOL number is 6600). This means that the air holidays featured are ATOL Protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money that you have paid to us for an advance booking. £2.50 per person of the total cost of any air holiday package, as indicated on your invoice, is paid to the Civil Aviation Authority to provide ATOL Protection to you. This amount is subject to change at any time as advised to Socialeyes Travel by the CAA. This means that the money paid for these arrangements is fully protected. For further information, visit the ATOL website.
If any international convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of the provision of accommodation, the Paris Convention 1962, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. You can obtain copies of the relevant conventions if you ask us. For the purpose of avoiding doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.
All information contained on our website or in our brochure is correct at the time of publication. Please remember, however, that although we check our website and brochure regularly and endeavour to ensure that they are accurate at all times, there may be occasions when certain information shown is no longer accurate. In this instance we cannot be held responsible for any subsequent necessary amendments to your booking – therefore you should check all details of your chosen holiday and travel arrangements prior to booking.